Return and Refund Policy

At Fixit Curtain, your satisfaction is our priority. We take pride in supplying and installing high-quality curtains, blinds, and motorized systems. However, if you are not fully satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return under the following conditions:

• The product is unused, uninstalled, unwashed, and in its original condition.
• The product is returned within 30 days of delivery.
• The product includes all original packaging, tags, accessories (hooks, tie-backs), and the invoice.
• Custom-made or made-to-measure curtains are non-returnable unless there is a verified manufacturing defect.

2. Non-Returnable Items

We do not accept returns or exchanges on:

• Custom-sized curtains, blinds, or tracks that were cut to your specific measurements.
• Motorized systems that have been installed or programmed.
• Clearance or discounted items.
• Products damaged due to misuse, improper cleaning (washing or dry cleaning errors), or negligence.
• Items damaged during self-installation (if not installed by the Fixit Curtain team).

3. Refund Process

• Once your return is received and inspected at our facility, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed within 7-10 business days via the original payment method.
• Shipping, handling, and installation fees are non-refundable, unless the return is due to our error or a defective product.

4. Damaged or Defective Products

If you receive a damaged or defective product (e.g., fabric flaws, mechanism issues):

• Notify us within 24 hours of delivery or installation.
• Provide clear photographs or videos showing the defect or damage.
• We will arrange for an inspection and offer a free replacement, repair, or full refund based on the assessment.

5. Cancellation Policy

• Standard orders can be cancelled within 24 hours of placing the order.
• Custom-made orders cannot be cancelled once fabric cutting or production has begun.

6. How to Initiate a Return

To request a return or refund, please contact the Fixit Curtain team:

Phone: +971 50 927 3668
Email: info@fixitcurtain.com
Address: 4th St, Al Quoz 1 – Dubai – United Arab Emirates

Our team will guide you through the process and assist you with any concerns.

7. Important Notes

• We reserve the right to deny returns that do not meet our policy conditions.
• Color Variations: Please note that slight color variations may occur between different fabric dye lots. This is standard in the textile industry and is not considered a defect.